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Code of Good Practice

Working to deliver excellence

The GoRemote promise

It is our promise to always do our best by you. If ever we get something wrong please tell us so we can put it right. Our code of good practice is intended to clarify the relationship between us, you and the partners we work with – empowering you to book with confidence.

About GoRemote

GoRemote is an online booking platform and marketing services organisation as outlined on our website (www.goremoteworld.com) in such capacity we design, promote/market and sell GoRemote experience arrangements (“Postings”), provided by independent third-party providers (“Partners”).

Limit of liability

All services provided in connection with, before, during or after a Posting, including but not limited to accommodation (“GoPads and GoPlexes”), co workspace (“GoWork”), transfers, familiarization tours, excursions – are provided, owned and operated by the Partners whose employees, facilities, products and services are not subject to GoRemote’s supervision or control. GoRemote is not their agent nor responsible for their actions or inaction. In such capacity, GoRemote acts only as a platform for arranging any accommodation, co-workspace, transfers, familiarization tours, excursions or other supply of services connected with GoRemote’s Postings. Partners are solely responsible and liable for providing their respective products, provisions and services.

Definitions

When these Terms mention “GoRemote”, “the GoRemote Platform”, “GoRemote Postings”, “we,” “us,” or “our,” it refers to the company GoRemote International Ltd, registered in England (13265515) you are contracting with.

When this Code of Good Practices mentions “User”, “Guest”, it refers to you, the party entering into this agreement with us GoRemote.

Booking a Posting” means the online purchase, order, (facilitated) payment or reservation service as offered or enabled by GoRemote in respect of various products and services as from time to time made available by Partners on the Platform.

This agreement

This “Code of Good Practices” constitutes a legally binding agreement between you and us (as defined below) governing your access to and use of the Platform, including any and all associated services. The Website and GoRemote Services together are collectively referred to as the GoRemote Platform. Our Privacy Policy applicable to your use of the GoRemote Platform is incorporated by reference into this agreement.

GoRemote International Ltd is registered with the UK Information Commissioners Office (ICO) under registration number A8936547

Binding agreement

Upon confirmation of your booking, these terms govern your GoRemote Posting and constitute a binding contract and Terms of Service governing your rights and the relationship between you and GoRemote. GoRemote makes no verbal or written representation, warranty or agreements with respect to any GoRemote Posting and GoRemote’s responsibilities and liabilities are expressly limited as provided in this Code of Good Practices (Terms).

This Code of Good Practices, as may be amended from time to time, applies to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our (mobile) website, app or any of our applications through whatever platform (hereafter collectively referred to as the “GoRemote Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to this Code of Good Practices set out below (including our Privacy Policy.

Use

These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated and provided by GoRemote International Ltd. (Hereafter called ‘GoRemote’) and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationships that we have with the Partners are being governed by separate terms and conditions, which regulates the commercial (B2B) relationship we have with each of these Partners. Each Partner acts in a professional manner vis-à-vis GoRemote when making its product and/or service available on or through the GoRemote Platform (for its both business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Please note that Partners may have, declare applicable and/or require (acceptance of) – in addition to the policies and fine print as disclosed on our Platform – their own set of terms and conditions and house rules for the use, access and consummation of the Postings as well as ancillary services such as excursions provided by third parties (which may include certain disclaimers and limitations of liability).

Booking

When you book a Posting, you are agreeing to pay all charges for your booking including the listed price, applicable fees like GoRemote’s Platform fee, taxes and any other items identified during checkout (collectively referred to as the “total amount”). You are also agreeing that GoRemote may charge and collect any security deposit during checkout, as per Partner requirements. When you receive the booking confirmation of your Posting, a contract for Partner Services (“Reservation”) is formed directly between you and the Partner. The cancellation policy and any other rules, standards, policies, or requirements identified in the booking of your Posting or during checkout form part of your contract with the Partner. Please be aware that some of our Partners work with a co-Partner or as part of a team to provide their Partner Services.

We transmit the relevant details of your Posting to the relevant Partner(s) and send you a confirmation email for and on behalf of the Partner. GoRemote does not (re)sell, rent out, offer any (travel) product or service.

When rendering our Platform Services, the information that we disclose is based on the information provided to us by our Partners. As such, the Partners for which we market and promote their available Postings on the Platform are given access to our systems and extranet through which they are fully responsible for updating all rates/fees/prices, availability, policies & conditions and other relevant information, which is displayed on our Platform.

Book with confidence

With GoRemote you can “Book with Confidence” and we will use reasonable skill and care in performing our Platform Services, we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our Platform or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Partner remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates/fees/prices, policies & conditions and availability) displayed on our Platform.

Payment and cancellations

On the GoRemote Platform, the following generic terms and conditions apply, relative to prepayment, cancellation, changes and no-show:

Prepayment

A “commitment fee” or prepayment for your Posting is due immediately (via our Platform) upon booking completion.

Reflection period

GoRemote at their discretion offer a Book with Confidence promise. Under this promise all fees paid in relation to your Posting are fully refundable if cancelled within 14 days after booking.

  • Please note this refund only applies where more than 30 days remain until your arrival in country

After 14 days and more than 30 days prior to departure any refund excludes the Posting Commitment Fee, which upon cancellation becomes transferable at the discretion of GoRemote to another Posting which must depart within 12 months of the cancellation request.

For example:

Booking is confirmed on May 1, 2021 for a trip on 1 Sep 2021

  • Customer cancels on May 3, 2020 – customer receives full refund (commitment fee and any posting cost paid)
  • Customer cancels after 15 May, but before 01 August – customer deposit is transferable to another Posting which must take place within 12 months of the cancellation notice. Any Posting fees paid are refunded.
  • Customer cancels after 30 August – no refund or transfer is permitted except at the discretion of GoRemote.

Bookings made within 30 days of departure

Where a customer books a Posting and there is less than 30 days until departure the cooling off period is reduced from 14 days to 24 hours after which time the booking is deemed non-refundable.

If the customer cancels after this 24 hour period, the first month’s posting fee and any deposit paid become transferable or refundable only at GoRemote’s discretion.

Changes and cancellations

If you wish to review, adjust or cancel your Posting Reservation, please revert to the confirmation email and follow the instructions therein or send your request to imagine@goremoteworld.com

If you wish to curtail your stay in country for any reason – you must provide 30 days written notice to avoid the subsequent month’s rent falling due.

Fairness and timeliness

We will always endeavour to process change, refund and cancellation requests fairly, transparently and within a reasonable timeframe. Talk to us if you need to make changes and we will try our best to help.

Refunds will be processed within 5 working days where approved back to the original payment method used. They may take slightly longer to show in the recipient bank account or card dependent upon payment provider used.

Partner conditions

By making a Posting Reservation with our Partner, you accept and agree to the relevant cancellation and no-show policy of that Partner, and to any additional (delivery) terms and conditions of the Partner that may apply to your Posting (including any conditions the Partner made available on our Platform as well as the relevant house rules of the Partner), including for services rendered and/or products offered by the Partner. The relevant (delivery/purchase/use/carrier) terms and conditions of our Partner can be obtained with the relevant Partner.

Unless otherwise specified at the time of booking by GoRemote the general cancellation and no-show policy of each Partner mirrors that stated herein.

Please note certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Partner in the event of a no-show or charged cancellation. Please check the (reservation) details of your Posting thoroughly for any such conditions prior to making your booking.

Partner cancellation policies may vary per segment, destination, product or service of each Posting. Please carefully read any fine print (Posting type section in the booking Platform) and important information in your reservation confirmation for additional policies as may be applied by the Partner (for example with respect to age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds, pets accepted etc.).

No shows

If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this to GoReomote so we know when to expect you and to avoid cancellation of your Posting (Reservation) or charge of any no-show fee. GoRemote does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Partner.

Online payments

The GoRemote platform offers the opportunity for Postings to be paid securely (wholly or partly) as required under the terms of payment between us and you. You may use a variety of credit and debit cards. The payment currency we use is Euro.

Payment to GoRemote is by means of secure online payment (Stripe). GoREmote never sees, processes or stores your payment information. Security is assured via the third-party provider (Stripe) and to the extent offered and supported by your bank.

For certain products and services, GoRemote facilitates (through third party payment processors) the payment of relevant products or services (i.e. the payment facilitation service) for and on behalf of the Partner (GoRemote never acts nor operates as the merchant of record.

Correspondence and communication

By completing the reservation for your Posting with GoRemote, you agree to receive communications related to your booking before during and after your Posting. These communications will provide you with important with pre-departure information as well as offers relevant to your posting and destination. From time to time we may also invite you to complete questionnaires, reviews or provide other feedback related to your posting and the services provided by GoRemote and the Partner.

Our privacy policy outlines how we may store and use your data.

In order to duly complete and secure your Posting and associated Reservation, you need to use your correct email address. We are not responsible nor liable for (and have no obligation to verify) any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or credit card number.

Complaints and redress

Any claim or complaint against GoRemote or in respect of the Partner must be promptly submitted, but in any event within 30 days after the scheduled day of consumption of the product or service (e.g. departure date). Any claim or complaint that is submitted after the 30 days period, may be rejected and the claimant shall forfeit its right to any (damage or cost) compensation.

Reviews and feedback

Only customers who have stayed at our Partner’s Accommodation will be invited by GoRemote to comment on their stay at the relevant accommodations and to provide a score for certain aspects of their stay or may receive a rating request during their stay. The completed guest review (including submitted rating during your stay) may be (a) uploaded onto the relevant Posting Partner’s information page on our Platform for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the Partner, and (b) (wholly or partly) used and placed by GoRemote at its sole discretion (e.g. for marketing, promotion, or improvement of our service) on our Platform or such social media platforms, newsletters, special promotions, apps, or other channels owned, hosted, used, or controlled by GoRemote and our business partners.

In order to offer and maintain recent (and therefore relevant) reviews, reviews can only be submitted within a limited period of time (3 months) after a stay and each review will only be available for a limited period of time (up to 36 months) after posting.

The default ranking of the reviews is by date of submission relative to a few additional criteria (such as language (reviews with comments), whereas a review of a GoRemote platform booker who (always) submits comprehensive and detailed reviews may be ranked on top.

We reserve the right to adjust, refuse, or remove reviews at our sole discretion insofar it violates our review policy. GoRemote does not compensate or otherwise reward a customer for completing a review. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations, or incentives whatsoever. GoRemote undertakes to use its best efforts to monitor and remove reviews that include obscenities or the mention of an individual’s name or reference to stolen goods.

GoRemote will not publish reviews which include:

  • Profanity, sexually explicit, hate speech, discriminatory, threats, violence
  • Mention of full names, personal attack towards the staff
  • Promoting illegal activities (e.g. drugs, prostitution)
  • Sites, emails and addresses, phone numbers, cc details
  • Politically sensitive comments

Termination

GoRemote and its Partners are each entitled to terminate their relationship for whatever reason (including in the event of breach of contract or (filing for) bankruptcy) with due observance of the relevant notice period as agreed between both parties.

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